Terms and Conditions

Terms and Conditions and Cancellation Policy

Accommodation in Guesthouse Vila Hana, Třeboň

1. Contracting parties

The contractual relationship between the accommodated person (hereinafter the “customer”) and the manager of the accommodation facility  – Guesthouse Vila Hana, which is a natural person – Irena Petráková, Jablonského 573, 379 01, Třeboň II, TIN: 05169861, business license issued on: June 15, 6. 2016,FEI: 10100981315, establishment address:  Jablonského 476, 379 01, Třeboň II (hereinafter the “landlord”), is governed by the Civil and Commercial Code and established in these Terms and Conditions.

The landlord reserves the right to make changes to these Terms and Conditions.


2. Prices

The fixed prices for accommodation and any other services are given in Czech crowns, on the Guesthouse Vila Hana website presentation under the Prices section.


3. Services, changes in established services and prices

The price listed on the booking confirmation is binding for the customer. The data in presentation materials are for informational purposes only, and do not affect the content of the contract concluded between the customer and the landlord. In cases that are beyond his control (e.g. force majeure, sudden failure or accident that cannot be remedied before the arrival of the customer due to its extent), the landlord is entitled to change the agreed accommodation conditions. The landlord is obliged to inform the customer of such changes without undue delay.


4. Deposit and additional payment for accommodation

After the customer makes the reservation, he must make a deposit amounting to 50% of the total price in order to confirm the reservation. The deposit is paid by bank transfer to the landlord’s bank account: 1109201572 / 5500.

The additional payment is paid on the basis of an agreement between the customer and the landlord, either by a bank transfer to the account listed above, or in cash at the guesthouse. An additional payment made in cash must be paid by the customer no later than on the day the accommodation is terminated; if the additional payment is made by bank transfer, it must be credited to the landlord’s account no later than the day on which the accommodation is terminated.

At the place of accommodation, the customer shall receive a relevant document to the proper payment made to the landlord.


5. Customer responsibilities

The customer is responsible for any damage to lost, broken or otherwise damaged parts of the inventory. In the case of damage caused by the customer, the customer is obliged to pay the damages in full without undue delay.


6. Cancellation by customer, rebooking

The customer is entitled to withdraw from the contract concluded with the landlord at any time before his arrival. The cancellation should be in writing (an email sent to the landlord’s email address is sufficient). The date and time on which the written notice is received is decisive for determining the date of cancellation. Cancellation fees are charged from the total price as follows:

7-29 days before the first service is provided ………………………………. 50% of the total accommodation price

6 – 3 days before the first service is provided………………………………80% of the total accommodation price

2 days before arrival, on the day of arrival or no arrival……..  100% of the total accommodation price

The landlord will not charge the cancellation fee if the customer could not use the agreed services on the following grounds:

  • Death in the family
  • Hospitalization of the customer or a family member
  • Serious illness
  • Natural disaster

The customer must provide a document proving the above within 3 days after the incident. If the customer withdraws from the contract for the aforementioned reasons, the landlord will only charge him a cancellation fee of 10% of the price of ordered services, and any other expenses incurred. The landlord shall bill and refund the amount paid by the customer after withdrawing the cancellation fee, within 30 days of the cancellation notification.


7. Cancellation of stay by the landlord

The landlord is entitled to cancel the stay if its realization is made difficult or endangered due to unforeseen extraordinary circumstances that he could not have anticipated during the conclusion of the contract or the booking. The landlord must notify the customer of the cancellation of the stay due to these extraordinary circumstances without undue delay, if possible, unless this is made impossible by his stay in hopsital or due to a serious life-threatening illness.

In this case, the landlord is obliged to return the advance payment for the accommodation to the customer in the full amount without unnecessary delay. The customer shall not be entitled to any further compensation.


8. Complaints

The customer is obliged to notify the landlord of his objections related to the quality of services provided without delay.

In the case of a complaint, the customer must announce his requirements for the defects during his stay without delay, in order to make the elimination of the defects possible. If the complaint is not made immediately, the customer’s entitlement to compensation shall diminish or become void. The same applies if the landlord finds that the complaint made by the customer is unjustified.


9. Insurance

Guests are not insured by the landlord, and insurance is not included in the accommodation price. Guests must procure insurance separately at their own expenses.


10. Validity of the terms and conditions

These Terms and Conditions of Guesthouse Vila Hana are valid for customers from 14 . 12. 2016, and they shall come into force when they are signed by the customer or when the advance payment for accommodation is made to the landlord’s bank account.

In Třeboň, date: 14. 12. 2016
Irena Petráková, Penzion Vila Hana
Jablonského 476
Třeboň II
tel: 728 333 428, trebon@vilahana.cz